Delete Your iGuard Account

Account deletion is performed in the iGuard mobile app. Deleting your account is permanent and cannot be undone.

Delete your account in the app

Open the iGuard app and sign in.
Tap your profile icon, then Settings.
Open Account and choose Delete Account.
Confirm when prompted. You may be asked to sign in again for security.

If you have an active subscription, cancellation is confirmed as part of the deletion. If the cancellation cannot be confirmed, your account is kept so you can safely try again rather than leaving a subscription billing against a deleted account.

If you cannot access the app

If you have uninstalled the app, lost access to your device, or cannot sign in, you can request deletion by email and we will process it for you.

Send your request to [email protected] with the subject line Account Deletion Request, and include:

your registered email address; and
your full name as registered in the app.

We may need to verify your identity before processing the request. We will process verified requests within 30 days and confirm by email once complete.

Email a deletion request

What is deleted

Your user account and profile, including your profile image.
Your business record, where you are the account owner.
Incident reports you submitted.

What may be retained

Reports you submitted may already have been viewed, captured, or saved by other authorized users. Copies held by others cannot be recalled and are not removed by deleting your account.

Limited billing, transaction, and tax records, where retention is required for accounting, dispute, or legal purposes.
Security, audit, and moderation records, where retention is necessary to prevent abuse or comply with law.
Backup copies, for a limited period before they are overwritten.
Aggregated or de-identified information that no longer identifies you.

See Section 8 and Section 9 of our Privacy Policy for full details on retention and deletion.

Questions

Contact [email protected] or visit Support.